106 Exchange Place, Pomona, CA 91768
Customer Service Phone: (909) 718-0372 ask for George Watson in customer support
Information Collection & Use
No registration is required to use the public areas of our Website, but in order to access certain site features a free registration and/or a paid membership is required. These services are complex in nature and require that we store and rely upon certain Personal Information that you will provide to us.
CEV Health is the publisher of the information presented on CEVHealth.com and the owner of the Website. We collect personally identifiable information from users on our Web site to improve and tailor your Website experience based on the relationship we have with you.
• Unregistered site visitors (guests): no personally-identifiable information is collected
• Non-Registered (free) site visitors: information you provide in your profile and choose to share with other site users is collected
• Paid Members: information you provide in your profile and choose to share with other site members is collected. Credit card account number, expiration date and CVC, and address and telephone to verify your credit card (all credit card data is handled and processed by a secured payment processor and gateway with state-of-the-art security, and is never stored on our Website or servers in order to protect your privacy)
When we collect personally identifiable information through the Website registration process you can correct or modify that information by editing your user profile. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our Website. Depending on the CEV Health benefits that you choose to use, you may be asked for additional information to properly service you. For those benefits which require you to submit a payment request, you will be required to complete a form requesting information needed to process the request. Depending on the type of reimbursement and the circumstances surrounding the payment request, you may be required to provide additional documentation.
If you choose to use our referral service to tell a friend about our site or a listing on our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. CEV Health stores this information only to send the email on your behalf and properly credit you for referrals that register and/or become members of CEV Health paid subscriptions.
Surveys and Contests
Profiles, Forums and Contributions by You on our Website
If you create a profile, contribute to the forums or other public areas of CEVHealth.com, you can choose whether to allow other forum or Website members to contact you by email or private messaging and the type of personal information that is available to others by updating and managing your user profile. You can also opt to subscribe to specific forums or threads, which mean your email address, will be used to send information when new posts are made. All email from the forum area of CEVHealth.com includes a link that allows you to opt out from continued subscription to that thread or forum. Forum administrators may use your email address to contact you if necessary. We reserve the right to edit or delete Website and forum contributions by you for any reason. All content you submit to CEV Health forums, profiles and other public Website areas becomes property of CEV Health and you waive any proprietary right to such content unless there is a pre-existing agreement between us and you for professional content creation. We may identify you as the author of a forum post, Website comment or other contribution that you may make via our Website, by username and/or first name and last name (initial).
Uses of Information
We use information you enter on CEV Health.com to customize your experience on our site for display on your computer. We use non-personally identifying data to understand and report on the use of CEV Health.com to our management and members. This data will primarily be used to improve our service to site visitors. From time-to-time we will publish usage data for CEV Health.com in the form of news releases or other public documentation.
Communications from Us to You
Updates from CEVHealth.com
Registered Site Visitors and Paid Members: we will, from time to time, communicate with you via email at the address provided in your profile. These communications will be based on our relationship with you, offering information and incentives to participate in our community, or special offers we believe will be of interest. You may at any time opt-out of most communications, but certain emails must be sent to registered site visitors and paying members as part of your ongoing relationship with us. If you cancel your free or paid site registration/membership, we will stop all email correspondence once your cancellation has been successfully processed.
Unregistered site visitors (guests): no emails from CEVHealth.com will be sent to you.
We retain continuity of your activity through cookies that we store on your computer to enable display capabilities on our site. We use your personally identifiable information to deliver service to you, based on your relationship with us and services you ask us to provide.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.
We set a persistent cookie to store your most recent activity, CEV Health member ID, passwords, etc., so you don’t have to re-enter these data when you visit CEVHealth.com on subsequent visits. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.
If you reject cookies, you may still use our site, but your ability to use some areas of our site may be made less efficient, as you will need to reenter data each visit.
Third Party Cookies
Clear Gifs (Web Beacons/Web Bugs)
We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence.
We use advertising technology to place advertisements on search engines, on our Website and/or on third party sites upon which we advertise. This technology uses information about your previous visits to this Website and the third party sites upon which we advertise to tailor the advertisements shown to you. In the course of serving our advertisements, a unique third-party cookie may be placed or recognized on your browser. In addition, we use web beacons, provided by our ad serving software, to help manage our online advertising. These web beacons enable our ad server to recognize a browser’s cookie when a browser visits this site and to learn which advertisements or listings bring users to our Web site.
Internet Protocol (IP) Address
We may use your IP address to help diagnose problems with our server and to administer our web site.
Third Party Advertisers
There is no display or banner advertising on CEVHealth.com. We decided to eliminate advertising to provide a better experience for users of our site. Some of our communications, including emails to Registered Site Visitors and Paid Members may contain third party advertising.
Information Sharing and Disclosure
We share aggregated demographic information about our user base with our partners, customers and the media. This information does not identify individual users.
We may disclose your Personal Information in support of your CEV Health membership:
• to our marketing affiliates, to enable them to track your acceptance of our offer on their Website. Data shared with our marketing affiliates may include name, email address, mailing address and/or the status of your CEV Health membership; and
• to our suppliers and service providers, to enable us to provide the services to you, including our benefit and/or discount suppliers, to third parties who we request to process payments to or from you on our behalf, hosting companies, content providers and software and/or hardware vendors who may have access to our databases.
We may also disclose your Personal Information to government, regulatory and law enforcement agencies to the extent disclosure is required or authorized by law and/or as we believe is necessary or appropriate to satisfy any law, regulation or other governmental request, to operate our Website properly, or to protect or defend our rights or the rights or well-being of our employees, users or others and/or if you are involved (or are suspected of being involved) in any illegal activity (even without a subpoena, warrant or court order).
We may disclose certain information about you such as first name, first initial of last name and city/town of residence publicly as an example of representative savings and/or to demonstrate the value and usefulness of our service.
This Web site contains links to other sites that are not owned or controlled by CEV Health. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.
When you use the contractor locator, provided by Service Magic, you agree to its terms and conditions.
Changes in this Privacy Statement
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page. Your continued use of our site following the posting of changes to these terms means you accept these changes.
Acceptance of this Policy
CEV Health maintains commercially reasonable safeguards to ensure the security, integrity, and privacy of personally identifiable information submitted to our Website, and we periodically review and update security measures in light of current technologies. Your password is a component of the CEV Health security system. As such, it is your responsibility to protect it. Do not share your password with any third parties. If your password has been compromised for any reason, you should notify CEV Health immediately.
California Privacy Rights
Under California Law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (1) a list of the categories of personal information, such as name, address, e-mail address, and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes, and (2) the names and addresses of all such third parties. To request the above information please e-mail us at: HQ@CEVHealth.com or write to us at: CEV Health, 106 Exchange Place, Pomona, CA 91768 with a reference to California Disclosure Information. We will respond to such written requests within 30 days following receipt at the e-mail or mailing address stated above. If we receive your request at a different e-mail or mailing address, we will respond within a reasonable period of time, but not to exceed 150 days from the date received.
Protecting the privacy of the very young is especially important to us. None of our websites are structured specifically to attract anyone under 13 without parental supervision and involvement. CEV Health does not knowingly collect or store any personal information, even in aggregate, about children under the age of 13. However, we recognize that there may be site visitors under age 13 who may visit or register at our Websites without the consent or knowledge of their parents. The privacy policies that apply to all site users also apply to those users under 13.
The security of your Personal Information is very important to us. We attempt to provide for the secure transmission of your information from your PC to our servers by utilizing encryption software. However, due to the inherent open nature of the Internet, we cannot guarantee that communications between you and CEV Health, and CEV Health and you, will be free from unauthorized access by third parties, such as hackers and your use of the CEVHealth.com Website signifies your assumption of this risk. Only those CEV Health employees who need access to your information in order to perform their duties are allowed access to your Personal Information. Any employee who violates our privacy and/or security policies may be subject to disciplinary action, including possible termination and civil and/or criminal prosecution.
Thank you for visiting and using CEVHealth.com.
End of Privacy Statement. Version as of June 10, 2014.